Vulnerable Customers Health Check

We can help you understand your Customer Vulnerability position and relevant next steps in just 5 days.

According to research 47% of the UK population demonstrate characteristics of vulnerability with predictions stating this percentage will rise.

Understanding how to identify and respond to the complex & changing needs of almost half of your customer base is a business challenge.

Failure to respond exposes legal, reputational & commercial risks.

Being good at vulnerability is good for all

Supporting vulnerable customers isn’t just about addressing compliance – it’s about creating an experience that truly engages your customer base.

The customer experience you offer can be your differentiator.

It can build loyalty and reputation; reduce operational costs and enhance colleague retention.

Davies’ vulnerability health-check can help you understand this in just a few days.

All customers face the risk of becoming vulnerable and vulnerabilities can be transient
A significant number of people only use the internet in a ‘limited’ way
With an aging population; organisations are increasingly dealing with customers who can be identified as vulnerable
Lack of comprehension can be a barrier to understanding, preventing well-informed decision making