Here at Davies, CX is in our DNA, and we bring this knowledge to our learning experience design.
When your customer has a great experience at any point along their journey, in turn they feel great about your brand and are far more likely to remain loyal.
Your CX Teams are experts, and the face of your business. We’ll help you invest in their success, to drive yours.
CX Operational teams are fundamental to customer satisfaction and loyalty. Ensuring they have access to the right knowledge, skills and behavioural development is critical for success.
With the heady impact of AI on the CX space, human skills namely empathy and understanding, are going to become even more valuable in building positive relationships with your customers. Let us support your team in refining these nuanced skills.
We do CX differently…developing intuitive skills
Traditional CX training tends to focus on process, knowledge and basic skills.
Our approach has a focus on scaleable experiences that not only impart knowledge, but give people context, nuanced realistic scenarios, a sense of ownership and the opportunity to practice with feedback.
