Accelerating contact centre skills through a targeted leadership programme
Developed a solution to provide the new specialists with the basic leadership skills to support their colleagues and leaders long-term.
Developed a solution to provide the new specialists with the basic leadership skills to support their colleagues and leaders long-term.
We upskilled and worked with senior leaders in the business to share our assessment expertise.
A blended onboarding programme to set new starters up for success and to achieve higher quality scores in a shorter period of time
Our client is one of the most globally recognisable educational toy brands.