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CX Blog Type: Insurance

Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction?

Written by momchiltoshev on 22nd Mar 2023

No one left behind: The importance of supporting vulnerable customers in insurance

Written by momchiltoshev on 22nd Mar 2023

5 insights every claims manager needs to know

5 insights every claims manager needs to know

Written by mollyaston on 24th Mar 2022

12 ways to stay on top of contact centre quality and compliance

Written by emilytargett on 2nd Sep 2021

Davies’ View: The Latest ContactBabel Inner Circle Guide to the Voice of the Customer Report

Written by daviesadmin on 20th Nov 2020

Silence Speaks Volumes

Written by daviesadmin on 9th Nov 2020

They’re Not Robots: They’re Digital Workers

Written by daviesadmin on 19th Dec 2019

Eradicating Customer Confusion

Written by daviesadmin on 19th Dec 2019

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