How healthy is your Voice of the Customer Programme?
Analysing customer feedback to understand customer needs and expectations, and their perception of your strengths and weaknesses is crucial to building customer loyalty and retention.
But, if you ask yourself, What recent changes have occurred in the business because of VOC reporting and analysing – do you draw a blank?
The Davies VOC framework assessment can help improve your VOC Programme. It uses customer insights to help make business improvements. This assessment helps you breathe new life into your program.
Speak to us about our VOC Framework Assessment
The Framework for VOC
Our experienced VOC professionals conduct the assessment using the Davies VOC framework. They examine your entire VOC program by collecting and analysing customer feedback. This helps determine how you are implementing customer-driven changes:
