At Davies, we provide Surge Response services designed to help insurers manage sudden spikes in claims quickly and efficiently—without compromising on quality or customer experience. When major events occur, we deliver the expertise and resources you need to maintain service standards and protect your reputation.
Why Davies Surge Response?
We don’t just supply staff — we deliver a complete service that takes the pressure off your business. From sourcing and onboarding to performance management and offboarding, Davies owns the people side so you can stay focused on outcomes.
Unlike simple staffing solutions, our approach combines expert talent, robust compliance, and end-to-end accountability. This means you get more than people — you get a partner who ensures quality, speed, and flexibility at every stage.
Our End-to-End Service Includes:
- Rapid, Proven Talent Deployment: Pre‑vetted insurance professionals, ready to mobilise instantly.
- Compliant Vetting & Onboarding: Licensing and regulatory checks handled to the highest standards.
- Time & Payroll Management: Streamlined timesheet and invoicing system to reduce admin burden.
- Performance Accountability: Continuous monitoring with guaranteed replacements if standards aren’t met.
- Dedicated Relationship Management: A single project manager acts as your bridge to the deployed team.
- Route to Competency: Tailored onboarding ensures associates are effective from day one.
- Seamless Offboarding & Flexibility: Scale up or down with true “tap on, tap off” agility.
Where We Add Value
Davies Surge Response supports insurers across a wide range of scenarios:
- Catastrophe (CAT) events: storms, floods, wildfires, hurricanes, earthquakes
- Run‑off or legacy portfolio management
- Overspill claims handling: during system migrations, recalls, or regulatory changes
- Audit and quality assurance programs
- Policy administration backlogs
- Contact centre surge support
- Mergers, acquisitions, or system transitions
