January 12, 2026
The challenge
A Florida-based Third-Party Administrator (TPA) faced an unexpected surge in property and casualty claims during a CAT response following a major event that caused extensive residential and commercial damage. The sudden influx of claims quickly overwhelmed the internal team. This created significant risks around compliance, cycle times, and customer service. Without immediate intervention, the TPA risked breaching regulatory requirements and damaging its reputation with policyholders.
Our approach
Davies rapidly mobilised a team of 35 licensed and experienced Florida adjusters within three weeks. This deployment included field adjusters, desk adjusters, QA leads, and team supervisors. We managed all aspects of onboarding, including state licensing verification, client-specific system training, and seamless workflow integration with the TPA’s existing operations.
Our adjusters handled a wide range of property claims. They conducted both remote and in-person inspections, processed coverage decisions, set reserves, and liaised with contractors and policyholders. To ensure transparency and control, Davies delivered daily productivity reports, severity trend analysis, and early-warning indicators to help the client anticipate staffing requirements.
Our impact
As claim volumes stabilised, Davies implemented a phased scale-down strategy. This enabled the client to reduce operational expenditure without compromising service quality. The flexible resourcing model delivered cost efficiency, improved customer experience metrics, and ensured the TPA maintained regulatory compliance throughout the CAT response.
