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UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Industry
Insurance
Capability
Operating Strategy & Transformation
Specialist Services
Driving CX transformation through customer communication design for a large Insurance Business
Davies was asked to assess and then design a transformative customer communication strategy, encompassing new channels, future needs, and a cost-effective omni-channel mix, to ensure consistent, supportive experiences across all touchpoints.