Case Studies
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CAT Response Team for a Large TPA Provider — 35 Adjusters
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Claims System Data Migration for a P&C Carrier — 25 Data Migration Specialists
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Workers’ Comp Audit Review for a Large U.S. Carrier — 55 Claims Auditors
As success and growth place extra pressure on operating platforms, how do leading alternative investment providers transform their businesses?
Delivering expert resource and innovative tech solutions to scale a specialty carrier’s straight-through processing underwriting model
As a technology-powered underwriting organisation, this specialty carrier needed to establish the right support for their innovative straight-through processing for small business insurance—a method not widely adopted in the industry. With an aggressive enhancement and evolvement schedule in mind, the firm required the help of industry experts who could help scale their business.
Confidence with vulnerable customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.