Case Studies
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Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Vision design, cascade and employee engagement
Our client, a top tier European Bank, needed to make significant changes in order to respond to digital transformation and cost challenges.
Accelerating change adoption
A Global Bank needed to drive forward significant transformation. Several projects were behind schedule and the track record of adoption was showing that employee engagement was a significant factor.
Enhancing change leadership & change capability
A Global Bank needed to drive forward significant digital transformation within Operations and progress was slow.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.