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5 priorities for financial services firms following the Court of Appeal’s ruling on motor finance commission cases
The activity by the Financial Conduct Authority has been ramping up in recent years, particularly with the FCA’s final Consumer ...
Connected Intelligence #2: Digital Twins vs Static Models
The power of a digital twin lies in the centralisation and connectedness of Operational Intelligence in a single platform.
Connected Intelligence #1: What is a Digital Twin?
Advances in digital tooling are enabling a more systemic approach to change, providing us a powerful opportunity to start identifying and modelling opportunities in our organisations.
Enterprise AI – Data underpins implementation success
AI is not a technology solution, it is impacting ways of working for customers and employees and will need adequate change management investment.
GenAI for CX: success is where preparation and opportunity meet
GenAI (Generative Artificial Intelligence) is the buzzword of the moment – especially within the world of customer experience. However, poorly ...
Generative AI in Business: with great power, comes great responsibility
Generative AI (GenAI) is a booming area of interest for increasing simplicity and reducing friction within customer service. However, as ...