Insurance is a complex business often with multiple entities in the chain between the insured and the insurer and nuances by market, country and product lines. It’s also an industry that is being disrupted on multiple fronts be they technological, environmental, regulatory, emerging risks, customer expectations or competition. Davies understands this complexity and we help clients to navigate this and deliver solutions that increase digitisation to lessen friction, leverage data, infuse AI and modernise their core functions to grow, improve profitability and avoid or mitigate risk.
What We Do
We support clients to transform their core capability through solutions that infuse AI and create intelligent handoffs that empower their specialist teams. We help clients to sustain improvements by embedding new managed solution in their business and equipping their teams to play a key role in an AI powered operating model.
Our work spans:
Ensuring Transformation Success
Our People Transformation Journey provides the organising framework through which wider insurance capabilities—claims, operations, technology, data, risk, regulatory, resourcing, and managed services—are activated at the right points.
This ensures transformation translates into joined-up, adopted, and sustainable performance, rather than isolated change initiatives.
By aligning people, process, and technology, we help organisations embed change effectively and maximise long-term value.
Workforce Development
In a market defined by constant change, our workforce solutions enable insurers to reshape how their people operate and perform.
We focus on building the right organisational models, developing critical skills, and embedding effective ways of working that support resilience and growth.
Our approach includes:
- Workforce strategy and organisational design
- Capability development and targeted training
- Knowledge transfer and skills scaling
- Support across underwriting, claims, and operations teams
This enables organisations to reduce reliance on scarce skills, improve productivity, and prepare their workforce for AI and future technologies.
Managed Solutions
As events happen in the market Davies is ideally placed to support clients to assess and deal with these more effectively. We harness our decades of experience in running services with being able to move quick and help clients to think differently, define strategies and build capability that blended the right, modern technology with human experts.
Our solutions include:
Chris McIlduff
Chief Customer Officer
Chris McIlduff is the Chief Customer Officer at Davies, where he leads the Insurance Consulting team in supporting clients to innovate, launch, and transform complex insurance businesses.
Chris works closely with senior stakeholders to understand their strategy and priorities. He shapes how Davies can support them with practical, value driven solutions. In addition, he connects diverse offerings from across the organisation, enabling clients to progress regardless of their stage of maturity.
Chris McIlduff
Chief Customer Officer
Chris McIlduff is the Chief Customer Officer at Davies, where he leads the Insurance Consulting team in supporting clients to innovate, launch, and transform complex insurance businesses.
Chris works closely with senior stakeholders to understand their strategy and priorities. He shapes how Davies can support them with practical, value driven solutions. In addition, he connects diverse offerings from across the organisation, enabling clients to progress regardless of their stage of maturity.
