We deliver customer engagement strategies that optimise the customer journey, optimise operating models and reduce risk. We help clients grow by improving their service proposition that retain and attract customers, while maximising efficiency.
Our customer experience & engagement capability help organisations improve the experience for their customers by making it easier to engage and get the outcomes that will drive satisfaction, loyalty or long-term value.
We draw on insights and analytics to provide hard evidence about your customer experience and your performance compared to your peers. We help define business goals and measure progress towards them, building a robust case for change.
Davies Consulting team
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Mark Grocott
CEO – Consulting & Technology & Group Chief Digital Officermark.grocott@davies-group.com -
Jason Wolfe
Managing Director – Technology Solutionsjason.wolfe@davies-group.com -
David Leedham
Managing Director – Consultingdavid.leedham@davies-group.com -
Paul Johnson
Managing Director – Resourcing Solutionspaul.johnson@davies-group.com -
Marcus Bowsher
Managing Director – Learning Solutionsmarcus.bowsher@davies-group.com
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