RSA Case Study
RSA were aware that their in-house LMS was perhaps not being used to its fullest potential.
Three Case Study
Championing Team Leaders to embed a skills development culture at the heart of Three’s customer operations
TK Maxx Case Study
This organisation needed to improve its existing induction programme. They faced challenges of significant attrition with an average of 70% of...
Skipton Case Study
Skipton Building Society was launching a web chat option to its customers for the first time and sought our help before the ‘go live’ date to...
Simba Case Study
Simba is a growing mattress company that asked for our support to establish its operation and position it for growth. We completed several ...
Affinity Water Case Study
Affinity Water were embarking on a transformation of their customer experience.
NEXT Case Study
Delivering advanced chat skills training for NEXT’s customer advisors.