Case Studies Type: Learning Experiences

United Utilities Case Study

As a refocus and refresh on customer service Davies was invited to design a learning intervention for 200 contact centre staff in Cumbria.

Written by on 29th Sep 2020

RSA Personal Lines

RSA were aware that their in-house LMS (Cornerstone – rebranded internally as Horizon) was perhaps not being used to its fullest potential, with key learning not always reaching the intended individuals.

Written by on 29th Sep 2020