Leading utilities and communications providers choose Davies as their partner to deliver core operations, digital solutions and consulting, to help them improve service, grow, and win.

Our utilities clients span the water, energy, communications markets as well as associated regulators and ombudsmen.

By reimagining their core business processes we help our utilities and communications clients gain new insights. We deliver operations & digital solutions that sit at the heart of their business, enabling service improvement, accelerated growth, and increased efficiency.

Our core services in the utilities and communications sectors include: complaints handling, claims solutions, compliance & regulatory project support, and overflow & capacity management solutions.

We manage insured, self-insured and uninsured claims for large organisations whose brand and reputation is crucial to their future success and growth. Our end-to-end claims solutions combine efficient desk handling and telephony management with experienced field operations to support incidents, remediation and settlement.

Our complaints handling solutions are delivered across a range of models, including: fully outsourced, embedded at client sites, and via innovative work-from-home and hybrid models. Our clients trust us to manage their business-as-usual operations as well as undertaking project work to shift backlogs and solve specific and legacy complaint issues.

Our utilities and communications clients operate in highly regulated and complex environments. We provide qualified and experienced resourcing for compliance & regulatory review and topic specific reviews, either on an individual basis or as a managed team. Our sourcing and training expertise enables rapid mobilisation, and project specific focus.