46% of consumers will abandon a brand if employees are not knowledgeable.
71% of customers expect customer service agents already to have information regarding their previous interactions.
Team managers require the tools to effectively help, guide, motivate and encourage those who report into them and our Staff Engagement features offer a blended approach of improvement and reward.
We strongly believe effective team management is as much about trust and autonomy as it is about central control. Our Staff Engagement tools facilitate a sense of individual empowerment, whilst encouraging a constructive and collaborative relationship between team member and manager when it comes to performance improvements.
In practice, this means providing team members with personal access to data relating to their own performance, setting them clear and tangible objectives allowing them to grow, and making sure to acknowledge and reward a job well done.
With the dedicated ‘My Team’ page within our Bedrock platform, you can effectively manage your team, ensure they feel supported and help them to reach their full potential.View Features Hide Features
If you have regular one-to-ones, reviews or catch ups with your team members, you can use our ‘My Team’ functionality to manage all of this digitally, taking the admin away to give you some time back.View Features Hide Features
Show your team some love with Badges that recognize their good work.View Features Hide Features