AUTOMATION
17 February, 2022
Insurance sector CX performance drops in 2021 after four years of growth
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CUSTOMER EXPERIENCE
12 October, 2021
Never underestimate the true value that your employees bring to your CX programme.
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CUSTOMER SERVICE
13 September, 2021
Delivering a great customer experience has to mean more than just a world-class contact centre.
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CUSTOMER EXPERIENCE
7 September, 2021
Key steps for identifying and supporting your vulnerable customers.
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CUSTOMER EXPERIENCE
5 September, 2021
Renewal customers happier with their insurance companies in Q1 2021
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CUSTOMER ASSISTANCE
2 September, 2021
Eight ‘Voice of the Customer’ pitfalls that could undermine all your good intentions for CX improvement
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CUSTOMER EXPERIENCE
2 September, 2021
Pro tips for measuring your Customer Experience in 2020
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CUSTOMER EXPERIENCE
1 September, 2021
Is ‘lockdown leeway’ a thing of the past? We investigate.
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