76% of customers expect companies to understand their needs.
Understanding what makes your customers tick is essential to any successful business.
Nestled within our popular Bedrock Platform, our Customer Insights software will help you maximize the value derived from your Customer Experience programme, equipping yourself with the tools you need to keep your customers happy and your business moving forwards.
Your Dashboard is your central hub for data analysis, making sure your most important metrics are always in plain sight.View Key Features Hide Features
Never miss a moment of crucial customer feedback with our Alerts, designed to keep you in the loop with important customer feedback to your Omnichannel Surveys as soon as they land.View Key Features Hide Features
Analyze and apply meaning to your CX data, transforming it into tangible results that can validate business strategy, drive Process Optimization and lay the foundations for seriously good Customer Relationships.View Key Features Hide Key Features
Analyze and apply meaning to your customer verbatims (text responses) received across your Omnichannel Surveys, turning customer comments into positive actions.View Key Features Hide Features
Keep track of how your Omnichannel Surveys are performing with our intuitive Survey Performance reports.View Key Features Hide Features