Coverholder Audits: We conduct independent reviews of Lloyd’s Coverholders to ensure compliance with binding authority agreements, Lloyd’s Minimum Standards, and local regulatory requirements. Our audits assess underwriting controls, claims handling, governance, systems, and reporting. We provide practical recommendations to strengthen oversight and support managing agents in meeting their delegated authority responsibilities under the Lloyd’s Underwriting and Delegated Authority Byelaws.
DCA & TPA Audits: Delegated Claims Administrators (DCAs) and Third-Party Administrators (TPAs) are a critical link in the claims chain. Our audits provide assurance that claims are being managed in line with Lloyd’s standards, service level agreements, and regulatory expectations. We review authority levels, reserving, bordereaux reporting, complaint handling, and customer outcomes. Our findings give managing agents confidence that claims are handled fairly, transparently, and within agreed parameters.
Quality Assurance Audits: Beyond compliance, we provide quality assurance audits designed to benchmark performance, identify best practices, and drive continuous improvement. These reviews go deeper than process checks — they test the robustness of underwriting and claims decision-making, service delivery, and governance. We help clients demonstrate to Lloyd’s and regulators that they not only meet minimum standards but also embed a strong culture of quality and accountability.
Reinsurance Audits: We conduct specialist reinsurance audits to provide assurance over ceding companies, intermediaries, and reinsurance counterparties. Our reviews assess contract certainty, claims recoveries, collateral, reporting accuracy, and adherence to treaty terms. For Lloyd’s managing agents, these audits support confidence in recoverability, data integrity, and compliance with reinsurance program structures, ensuring that reinsurance continues to serve as an effective risk-mitigation tool.