Our consultants support mutual and other insurance companies with product development throughout the product lifecycle. At the development stage, this includes helping organizations determine which products and markets to pursue, developing appropriate rates and rating structures, reviewing or developing policy forms and endorsements, and supporting implementation.
Once a product is in the market, our focus moves to its ongoing management and enhancement. Changes in claims experience, competition, regulation, technology and customer behavior can all affect product performance. We help clients assess those changes and determine where rates, coverage, underwriting, product or supporting systems may need to evolve.
Product compliance is an integral part of that process. We support clients with rate, rule and form filings, including the SERFF filing process from submission through to approval, as well as countrywide rollouts and expansion into more challenging regulatory jurisdictions. Our consultants also provide ongoing support with bureau monitoring, state filing objections and regulatory data calls.
The team’s wider actuarial and regulatory experience provides an important additional perspective. By bringing together product, pricing and compliance expertise, we can help clients address the underlying technical or product issue when regulatory questions arise, rather than treating the filing as a standalone administrative process.