Skipton – Launching Web Chat
Ensuring advisors delivered consistent tone, language and professionalism to their customer base, increasing customer satisfaction.
Ensuring advisors delivered consistent tone, language and professionalism to their customer base, increasing customer satisfaction.
Learning programme that created measurable business results, but more importantly played a part in identifying and assisting vulnerable customers.
Sourcing a new LMS that could fit the company’s current state, be integrated with other legacy systems, and could modernise the user experience of learning.