Eliminating unnecessary contact at a leading Canadian insurance provider

Written by mollyaston on 6th Apr 2022

Using Analytics to Drive Operational Efficiency

Written by mollyaston on 6th Apr 2022

Using Analytics to Understand and Improve Compliance and Overall Customer Experience

Written by mollyaston on 6th Apr 2022

Turning Data into Insight that Drove a 10pt Rise in NPS

Written by mollyaston on 23rd Aug 2021

Getting the Outsourcing Requirements Right

Written by adamdooley on 23rd Aug 2021

Evolve Your Operating Model to Reduce Costs

Written by adamdooley on 20th Aug 2021

Using Analytics to Understand and Improve Compliance and Overall Customer Experience

Written by mollyaston on 20th Aug 2021

Using Analytics to Automate Quality Monitoring and Compliance

Written by mollyaston on 20th Aug 2021

Supporting Transition to a New Regulatory Statement

Written by mollyaston on 20th Aug 2021

Automating Quality & Compliance Monitoring

Written by adamdooley on 19th Aug 2021

Getting it Right the First Time for a Multinational Insurer

Written by mollyaston on 19th Aug 2021

Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection

Written by mollyaston on 19th Aug 2021

Defining Quality – Then Monitoring It

Written by mollyaston on 19th Aug 2021

Accelerating UK Insurer’s Back-Office Processes with RPA

Written by mollyaston on 19th Aug 2021

Building A More Consistent Digital Customer Experience

Written by adamdooley on 19th Aug 2021

Streamlining Travel Claims Handling

Written by adamdooley on 19th Aug 2021

From Compliance to Coaching to Customer Experience

Written by mollyaston on 19th Aug 2021

Finding More Answers in Analytics

Written by mollyaston on 18th Aug 2021

Delivering Annualised Savings of £1.6 Million through Automating Fraud Detection

Written by daviesadmin on 31st Jan 2021

Supporting Transition to a New Regulatory Statement

Written by daviesadmin on 31st Jan 2021