Consumer Duty and the Importance of Testing Consumer Understanding Written by momchiltoshev on 11th Jul 2023
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling Written by momchiltoshev on 11th Jul 2023
How customer experience management is rewriting the financial services sector Written by momchiltoshev on 3rd Jul 2023
Service-led to customer-centric: Why the financial sector is welcoming the change Written by momchiltoshev on 29th Jun 2023
Part 2 – How to overcome the barriers and challenges associated with Digital Transformation Written by momchiltoshev on 6th Jun 2023
Bracing for impact: Strategising customer experience amid crisis Written by akvilelukauskaite on 31st May 2023
Fine-tuning your CX metrics: The art of effective customer experience measurement Written by akvilelukauskaite on 30th May 2023
New FOS report show upheld insurance industry complaint rates now equal pre-pandemic levels Written by momchiltoshev on 19th Apr 2023
Part 2 – No one left behind: Why employee resilience is key to supporting vulnerable customers Written by momchiltoshev on 28th Mar 2023
Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
4 data-driven ways to revolutionise your analytics, reporting and CX strategy Written by madonnahyde on 14th Nov 2022
Industry spotlight: Lee Mostari, Director of Insight and Analytics reveals why speech analytics is critical to better support agents from customer abuse Written by adamfountain on 3rd Oct 2022
How utility businesses can develop effective CX that packs a punch Written by mollyaston on 14th Jan 2022
