Consumer Duty and the Importance of Testing Consumer Understanding Written by momchiltoshev on 11th Jul 2023
Navigating the insurance landscape: The FCA’s call for improved customer support and claims handling Written by momchiltoshev on 11th Jul 2023
How customer experience management is rewriting the financial services sector Written by momchiltoshev on 3rd Jul 2023
Service-led to customer-centric: Why the financial sector is welcoming the change Written by momchiltoshev on 29th Jun 2023
Operational Resilience: Are you ready for a critical incident? Written by maissalinatimizar on 26th Jun 2023
Operational Resilience: Respond and recover from critical incidents Written by maissalinatimizar on 14th Jun 2023
Fine-tuning your CX metrics: The art of effective customer experience measurement Written by on 30th May 2023
Operational Resilience: Prevent and mitigate critical incidents Written by maissalinatimizar on 30th May 2023
Stop talking about customer-centricity and start designing for your customers Written by maissalinatimizar on 3rd May 2023
Part 2 – No one left behind: Why employee resilience is key to supporting vulnerable customers Written by momchiltoshev on 28th Mar 2023
Insurance complaints rose by 8% in 2022: How can insurance firms mitigate the risk of more customer dissatisfaction? Written by momchiltoshev on 22nd Mar 2023
Part 1 – No one left behind: The importance of supporting vulnerable customers in insurance Written by momchiltoshev on 22nd Mar 2023
Why a CX vision matters – and how to create a customer service strategy Written by madonnahyde on 3rd Oct 2022
