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AI Claims Workbench

Davies’ AI Claims Workbench is designed to help insurers and claims teams accelerate decision-making, reduce operational costs, and deliver better customer outcomes.

What is AI Claims Workbench?

AI Claims Workbench is an advanced platform that combines artificial intelligence, machine learning, and workflow automation to streamline claims handling. It optimises first notification of loss (FNOL) intake, normalises data, and segments claims for quicker resolution.

It provides real‑time data exchange, advanced analytics, and bi‑directional integration with core systems to process claims quickly, accurately, and transparently.

The platform connects directly to your existing infrastructure. Its ecosystem includes multichannel GenAI intake, API links to policy, claims and financial systems, intelligent fraud and subrogation feedback, and full portfolio management.

Key Features

Conversational intake via voice or text, multilingual support, and assistive adjudication tools.

Standardised data for intelligent claim triaging.

Monitor frequency, severity, loss ratios, and customer experience metrics.

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Integration Highlights

  • Low‑code deployment on existing systems
  • Faster feedback loops for customers and brokers
  • GenAI conversational bridge at FNOL
  • Centralised data and integrated reporting
  • Claim segmentation and workflow resolution
  • Intelligent handoff into systems of record
  • Managed services from Davies or your TPA
  • Proactive updates and communications

Strategic Benefits

The Claims Workbench delivers measurable financial impact and strategic business value—helping organisations reduce costs, improve customer experience, and accelerate growth.

Operational gains include:

  • Faster FNOL and proactive communication
  • Streamlined claims resolution
  • Efficient surge and catastrophe management
  • Improved reporting, audit trails, and compliance

Implementation

Our onboarding process aligns with your strategic goals and operational realities:

  1. Vision–Value Workshops: Understand challenges and define measurable outcomes.
  2. Process & Data Assessment: Analyse operations, identify quick wins, and create a phased roadmap.
    Completed in 6–8 weeks depending on scope.

This approach ensures rapid deployment, measurable impact, and a future‑ready claims operation.

Impact

Reduced indemnity spend

Better segmentation and faster resolution reduce overpayments and leakage.
Typical range: 5–8% reduction in indemnity costs.

Lower operating expenses

Automation and optimised resource allocation cut costs.
Typically 10–20% reduction in claims operating expenses.

Improved reserve accuracy

Real‑time data enables accurate reserving and faster closures, freeing capital.
Can yield millions in freed‑up capital.

Why Choose Davies?

With decades of experience in insurance consulting and technology, Davies combines deep industry knowledge with cutting-edge AI solutions. Our team works closely with clients to tailor the AI Claims Workbench to their unique needs, ensuring measurable results and long-term success.

Ready to Transform Your Claims Process?

Contact us today to learn how AI Claims Workbench can help you deliver faster, smarter, and more customer-focused claims handling.

Meet our specialists

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Ephraim Kahan

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John Muha

John Muha

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Tony Paz

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