John Driver

With over 25 years of experience in the customer services industry, I have been fortunate to work with global businesses and top UK brands across a variety of sectors. I specialise in improving customer experience (CX) across contact channels and transforming service delivery whilst driving down cost, helping clients define strategic objectives and translate them into practical operational solutions that deliver measurable benefits. I’m a hands-on practitioner and have extensive experience building and transforming customer service operations. My approach to designing and implementing optimised CX operating models recognises the key role that customer experience plays in representing the brand, creating advocacy, increasing retention, and driving commercial growth.