Case Studies
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Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Real time customer due diligence
We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.
Know your client process redesign
We redesigned the whole KYC process worldwide for a large European bank's corporate and investment banking business.
Remediating a multi-billion IT change programme with quantifiable results
Our remediation realigned a multi-billion IT transformation programme, increasing the quantifiable likelihood of both timely delivery and increased value.