Case Studies
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Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Developing the agility of a global markets organisation
We supported our client in their implementation of agile principles across the organisation.
Broadridge suite deployment
We helped a large Chinese bank migrate to Broadridge across all securities products including repos, stock lending and margining.
New securitisation regulation regime readiness
We helped our client to prepare their infrastructure for a material change in securitisation regulation.