Case Studies
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Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets
Integrating a higher level apprenticeship to enhance a world-leading professional services firm’s graduate scheme
- Successfully integrated a Level 6 Senior Insurance Professional programme into the client’s graduate scheme
- Specialised coaching and tutor support helped accelerate development and embed learning
- Positive feedback from the firm’s graduates demonstrated the benefits of integrating the apprenticeship with the existing graduate scheme
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.
Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Real time customer due diligence
We implemented real time customer due diligence and batch KYC rolling reviews for a USA electronic bank for a major Wall Street firm.