Case Studies
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Art of leadership for emerging leaders
A major global bank were looking to enhance the leadership capability of its “Extended Leadership Team” who have a key role to play in cascading an efficient and effective way of operating which engages and motivates employees.
Blended onboarding journey
A major retailer needed to address the challenge of a large volume of their Technical Processes being centrally owned with information retained ‘in the heads’ of certain key employees.
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Creating a digitally delivered apprenticeship programme
A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.