Case Studies
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Senior talent future leader programme
A rapidly expanding pensions provider needed to build the careers of specific talented individuals as future executives who have a greater impact across the organisation.
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Revitalising an account handler programme through apprenticeships
- Improved retention rates and career development opportunities for employees
- Increased diversity with a 50/50 split between male and female participants
- Employees have increased capability in their roles and consistently exceed targets
Integrating a higher level apprenticeship to enhance a world-leading professional services firm’s graduate scheme
- Successfully integrated a Level 6 Senior Insurance Professional programme into the client’s graduate scheme
- Specialised coaching and tutor support helped accelerate development and embed learning
- Positive feedback from the firm’s graduates demonstrated the benefits of integrating the apprenticeship with the existing graduate scheme
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.