Case Studies Archive - Page 3 of 14 - Davies

Case Studies

Specialist Operations
Fraud Management

Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations

- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort

Specialist Operations

Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank

- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project

Professional Education

Creating a digitally delivered apprenticeship programme

A multinational financial services firm appointed Davies to utilise apprenticeship levy funds and create a learning programme for delivery across their UK business.

Customer Experience
Quality framework

Automating Assurance – helping a client automate their quality framework

A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.

Banking & Markets

Clearing member application process

We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.

People & Organisational Performance

Developing the agility of a global markets organisation​

We supported our client in their implementation of agile principles across the organisation.