Case Studies
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Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Improving a water supplier’s tariff for vulnerable customers
Davies delivered streamlined services for vulnerable customers supported by insight analysis.
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Driving CX transformation through customer communication design for a large Insurance Business
Davies was asked to assess and then design a transformative customer communication strategy, encompassing new channels, future needs, and a cost-effective omni-channel mix, to ensure consistent, supportive experiences across all touchpoints.
Adaptive compliance content & strategy
A global insurance company were aware that their in-house Learning Management System (LMS) was perhaps not being used to its fullest potential, with key learning not always reaching the intended employees.
Senior talent future leader programme
A rapidly expanding pensions provider needed to build the careers of specific talented individuals as future executives who have a greater impact across the organisation.