Case Studies
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Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Providing operational resilience for the Ombudsman Service
The Ombudsman Service supports consumers and businesses in the highly regulated energy and communications sectors, intervening when disputes aren’t resolved within eight weeks of being raised.
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Delivering enhanced corporate governance for a high-growth offshore firm
An offshore trust and corporate services provider asked for help to enhance corporate governance following an acquisition and an approach by a regulator.