Case Studies
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Developing sponsor skills
Our client had mobilised a £2bn/3 year investment programme in business, technology and regulatory change.
Fraud management revamp for a prominent UK consumer lender: Addressing backlog and streamlining operations
- Cleared backlog of several thousand fraud notifications
- Assembled a 27-member specialist team within a short timeframe
- Awarded a follow-up project to address a new customer cohort
Enhancing compliance and customer onboarding: A KYC review success story for a major commercial bank
- Successfully reviewed historic KYC for a cadre of commercial customers
- Delivered project on time despite tight timeframes and limited data access
- Retained and expanded the team for a second customer cohort project
Automating Assurance – helping a client automate their quality framework
A UK energy supplier asked us to provide analytical resource as they wanted to outsource the build of the automated quality framework in speech analytics.
Speech analytics technology to streamline tariffs for vulnerable customers
By leveraging speech analytics, Davies identified and resolved key service gaps in the social tariff process for a leading water supplier — enhancing support for vulnerable customers and significantly reducing complaints.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.