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Delivering expert resource and innovative tech solutions to scale a specialty carrier’s straight-through processing underwriting model
As a technology-powered underwriting organisation, this specialty carrier needed to establish the right support for their innovative straight-through processing for small business insurance—a method not widely adopted in the industry. With an aggressive enhancement and evolvement schedule in mind, the firm required the help of industry experts who could help scale their business.
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Increasing call handling capacity and improving CX in Bupa
With over 2.8 million customers in the UK alone, international healthcare provider Bupa relies on its contact centres to manage insurance claims, help customers book treatments and answer often complex enquiries.