Case Studies
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Confidence with vulnerable customers
Esure approached us to enhance their knowledge and confidence in supporting vulnerable customers through digital learning.
Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
UK insurer gets to grips with vulnerability
Davies were asked to assess and recommend how to close gap on FCA vulnerable customer regulation requirements.
Global Tier 1: Actimize Implementation & Cloud Support
A major global bank required support in implementing Actimize for its banking operations and integrating Actimize with the bank’s existing monitoring ecosystem.
Top 5 Global Tier 1: Actimize Cloud Implementation
A global Tier 1 bank required our Actimize expertise to deliver the Actimize solution into its new transaction banking business as well as deploy it onto AWS.
Vision design, cascade and employee engagement
Our client, a top tier European Bank, needed to make significant changes in order to respond to digital transformation and cost challenges.