Case Studies
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Supporting customer collections
Major UK bank with 500 seat collections and debt management contact centre. Requirement to negate 30% increase in activity due to Covid-19 “payment holidays”.
Clearing member application process
We helped onboard one of a Tier 1 global investment bank's EU entities to the major European CCPs across all product groups.
Best shoring
We helped our client to optimise and balance financial opportunities within low-cost centres across 50 countries and 60 general ledgers in Asia, EMEA and Latin America.
Selecting a strategic outsourced service provider
We helped our client select a strategic operating model and a long-term service provider, increasing internal understanding of long-term strategy and securing stakeholder buy-in to the business case.
Creating new data management and reporting services
We defined an 18-month road-map and new target operating model that secured alignment and commitment.