CAT (Catastrophe) and Claims Surge Response helps insurers rapidly scale their claims operations during major weather events and sudden spikes in claim volumes. The solution combines ready‑to‑deploy claims professionals with Artificial Intelligence (AI) enabled First Notification of Loss (FNOL), automated triage, and intelligent routing through the Davies Claims Workbench. This restores control, protects indemnity outcomes, and improves customer experience from the first day of an event—without requiring replacement of core systems.
Proven Impact
- Deployment in days, not months, using a pre‑vetted and licensed surge workforce.
- Immediate FNOL automation to prevent backlogs through AI‑driven data extraction and structured intake.
- Reduced indemnity leakage through early detection of fraud, recovery opportunities, and exposure risks.
- Improved customer outcomes during high‑stress events with faster acknowledgement and clearer communication.
Problems We Solve
Our Solution
A combined people‑and‑AI surge response that deploys experienced claims professionals quickly and uses the Claims Workbench to automate FNOL, triage, and routing—ensuring accuracy, speed, and control throughout the entire catastrophe lifecycle.
How It Works
- Rapid surge mobilisation: Pre‑vetted, licensed handlers, adjusters, and contact‑centre specialists deployed within days.
- AI‑enabled FNOL intake: Digitised FNOL across email, phone, portals, and documents with automated data extraction.
- Automated triage and segmentation: Rules classify claims instantly as notification‑only, standard, or complex/high‑exposure.
- Intelligent routing: Capacity, skill, and value‑aligned routing ensures experts work on the correct claims.
- Fully managed delivery: Davies manages workforce performance, quality assurance (QA), and compliance end‑to‑end.
- Seamless offboarding: Tap‑on/tap‑off capability ensures surge teams can disengage without disrupting operations.
Key Components
- Surge workforce deployment at pace.
- AI‑enabled FNOL and automated claims classification.
- CAT‑ready triage and exposure‑flagging rules.
- Unified claims workbench providing visibility and tracking.
- Early detection of fraud, recovery, and subrogation signals.
- Fully managed surge operations including QA, management information (MI), and compliance.
Why Davies
Davies uses a people‑plus‑AI model purpose‑built for surge events.
Deployment is live in days without replacing core systems.
Solutions scale up or down instantly to support CAT, seasonality, backlogs, migrations, and outages.
Built on over 30 years of claims experience and a global network of more than 20,000 associates.
Connected to the wider Davies ecosystem including Third‑Party Administration (TPA), loss adjusting, forensic accounting, legal recovery, analytics, and transformation teams.
David McNamara
Partner
David McNamara is a results-driven leader with over 25 years of experience in the insurance industry. He specialises in claims operations, transformation, and strategic consulting. As Partner and European Claims Consultant at Davies, he works with Tier 1 Global insurers and London Market specialty functions. His focus is on delivering innovative solutions that improve operational efficiency and drive client success.
David McNamara
Partner
David McNamara is a results-driven leader with over 25 years of experience in the insurance industry. He specialises in claims operations, transformation, and strategic consulting. As Partner and European Claims Consultant at Davies, he works with Tier 1 Global insurers and London Market specialty functions. His focus is on delivering innovative solutions that improve operational efficiency and drive client success.
