About
Insurance is a complex business often with multiple entities in the chain between the insured and the insurer and nuances by market, country and product lines. It’s also an industry that is being disrupted on multiple fronts be they technological, environmental, regulatory, emerging risks, customer expectations or competition. Davies understands this complexity and we help clients to navigate this and deliver solutions that increase digitisation to lessen friction, leverage data, infuse AI and modernise their core functions to grow, improve profitability and avoid or mitigate risk.
What We Do
Our team help clients create solutions across the core functions of insurance businesses:
People Transformation Journey
The People Transformation Journey provides the organising framework through which wider insurance capabilities—claims, operations, technology, data, risk, regulatory, resourcing and managed services—are activated at the right points.
This ensures transformation translates into joined‑up, adopted and sustainable performance rather than isolated process or technology change.
Workforce Development
In a market defined by constant change, our Workforce solution enables insurers to reshape how their people operate and perform. It focuses on building the right organisational models, developing critical skills, and embedding effective ways of working that support long‑term resilience.
By combining workforce strategy, organisation design, targeted capability development, and systematic knowledge transfer, the solution helps global underwriting, claims and operations teams scale expertise quickly and reduce dependency on scarce skills. The outcome is higher productivity and a workforce better prepared to adopt AI and new technologies with confidence.
Industry Solutions
As events happen in the market Davies is ideally placed to support clients to assess and deal with these more effectively. We harness our decades of experience in running services with being able to move quick and help clients to think differently, define strategies and build capability that blended the right, modern technology with human experts.
Chris McIlduff
Chief Customer Officer
Chris McIlduff is the Chief Customer Officer at Davies, where he shapes the firm’s approach to client engagement and supports organisations through complex transformation. His role centres on evolving how the business presents and delivers its capabilities. Chris also works closely with colleagues to strengthen client relationships and drive meaningful growth.
Chris McIlduff
Chief Customer Officer
Chris McIlduff is the Chief Customer Officer at Davies, where he shapes the firm’s approach to client engagement and supports organisations through complex transformation. His role centres on evolving how the business presents and delivers its capabilities. Chris also works closely with colleagues to strengthen client relationships and drive meaningful growth.
