What is AI Claims Workbench?
The AI Claims Workbench is an advanced platform that combines artificial intelligence, machine learning, and workflow automation to streamline claims handling. It optimises first notification of loss (FNOL) intake, normalises data, and segments claims for quicker resolution.
It provides real‑time data exchange, advanced analytics, and bi‑directional integration with core systems to process claims quickly, accurately, and transparently.
The platform connects directly to your existing infrastructure. Its ecosystem includes multichannel GenAI intake, API links to policy, claims and financial systems, intelligent fraud and subrogation feedback, and full portfolio management.
Key Features
Integration Highlights
- Low‑code deployment on existing systems
- Faster feedback loops for customers and brokers
- GenAI conversational bridge at FNOL
- Centralised data and integrated reporting
- Claim segmentation and workflow resolution
- Intelligent handoff into systems of record
- Managed services from Davies or your TPA
- Proactive updates and communications
Strategic Benefits
The AI Claims Workbench delivers measurable financial impact and strategic business value—helping organisations reduce costs, improve customer experience, and accelerate growth.
Operational gains include:
- Faster FNOL and proactive communication
- Streamlined claims resolution
- Efficient surge and catastrophe management
- Improved reporting, audit trails, and compliance
Implementation
Our onboarding process aligns with your strategic goals and operational realities:
- Vision–Value Workshops: Understand challenges and define measurable outcomes.
- Process & Data Assessment: Analyse operations, identify quick wins, and create a phased roadmap. Completed in 6–8 weeks depending on scope.
This approach ensures rapid deployment, measurable impact, and a future‑ready claims operation.
The Impact
Reduced indemnity spend:
Better segmentation and faster resolution reduce overpayments and leakage. Typical range: 5–8% reduction in indemnity costs.
Lower operating expenses:
Automation and optimised resource allocation cut costs. Typically 10–20% reduction in claims operating expenses.
Improved reserve accuracy:
Real‑time data enables accurate reserving and faster closures, freeing capital. Can yield millions in freed‑up capital.
Why Choose Davies?
With decades of experience in insurance consulting and technology, Davies combines deep industry knowledge with cutting-edge AI solutions. Our team works closely with clients to tailor the AI Claims Workbench to their unique needs, ensuring measurable results and long-term success.
Ephraim Kahan
Partner
Ephraim Kahan is a Partner and Head of Insurance Solution Architecture at Davies, with over 17 years of experience working across carriers, MGAs, and reinsurers to design and deliver enterprise-scale transformation initiatives. His background spans across actuarial, reinsurance, primary insurance, and senior leadership roles focused on digital and operational transformation.
John Muha
Business Development Director
John Muha leads Business Development within the Insurance Consulting industry at Davies. He drives US sales across carriers, MGAs, and brokers. John delivers consulting, technology, and operational solutions that help clients achieve transformation and operational excellence. His focus includes claims and underwriting transformation, performance optimisation, and regulatory compliance and remediation. He brings Davies’ collaborative insurance expertise to the market.
Ephraim Kahan
Partner
Ephraim Kahan is a Partner and Head of Insurance Solution Architecture at Davies, with over 17 years of experience working across carriers, MGAs, and reinsurers to design and deliver enterprise-scale transformation initiatives. His background spans across actuarial, reinsurance, primary insurance, and senior leadership roles focused on digital and operational transformation.
John Muha
Business Development Director
John Muha leads Business Development within the Insurance Consulting industry at Davies. He drives US sales across carriers, MGAs, and brokers. John delivers consulting, technology, and operational solutions that help clients achieve transformation and operational excellence. His focus includes claims and underwriting transformation, performance optimisation, and regulatory compliance and remediation. He brings Davies’ collaborative insurance expertise to the market.
