>3,000
Associates actively deployed across the UK, Europe, North America & India
>400
Projects delivered
>88%
NPS from clients
Challenges we address
Protecting against financial crime and ensuring regulatory compliance through rapid access to our global infrastructure and technical specialists on a flexible basis.
Guaranteed delivery of business critical projects
Expert teams and operations deployed at pace to support one off interventions such as backlog clearances, regulatory projects or cyber attacks.
Sector specific specialist services
Rapid access to flexible domain expertise, process knowledge and technology across Analytics, Reporting, Monitoring & Alerts, Quality Assurance, Client Lifecycle Management.
Operational resilience
Access burst capacity or surge support through a flexible workforce that is an extension of your operation.
Access global workforce
Leverage our global infrastructure to access scarce skills, provide geographic coverage and optimise costs.
Areas covered
Working with regulators, lenders, banks, building societies, asset & wealth managers, pension providers, fintechs and the organisations who support and provide the Finance infrastructure, we support:
- Financial Crime & Fraud
- KYC/ AML/ Client Onboarding
- Complaints & Dispute Resolution
- Remediation & Regulatory projects
- Business assurance
- Financial assistance
- Middle office processes
- Customer administration
- Cyber recovery
Working with leading insurers, brokers, life assurance firms and Lloyd’s syndicates we specialise in:
- FNOL & Policy Administration
- Underwriting
- Regulatory Projects
- Claims Handling & Loss Adjusting
- Complaints
- Business assurance
- Cyber recovery
- Run-offs
Working with energy providers, telecom and life science firms, regulators, ombudsman, housing associations and public sector bodies we specialise in:
- Account management & customer support
- Complaints handling & backlog clearance
- Quality assurance
- Regulatory projects
- Cyber recovery
