Innovation Use Case – CX Operating Model

30th January 2021

Innovation today is intertwined with agility. To gain first mover advantage from emerging technology, you need to be able to adopt it at speed. But doing so isn’t just about horizon scanning and being first to implement. Instead, you need a culture and structure that has agility and readiness for change built in. 

We’ve helped a growing number of businesses evolve their operations to precisely such a position.  We identify the barriers to innovation and provide recommendations to overcome them – from using partners differently, to embracing different technologies to rethinking procurement processes.  

And as well as a clear business case, we’ll provide a practical roadmap to help you evolve your operating model at a speed that suits your business. 


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