Are you confident your customer service teams can consistently demonstrate and evidence compliance and good customer outcomes?
As industry specialists in sourcing and managing talent, we help insurers to:
- Support firms with implementing flexibility and resilience into their operations.
- Provide flexible experienced resource to help manage planned and unplanned surges
- Support with the recruitment and retention of staff
- Help firms meet regulatory requirements, such as requirements under the FCA’s Consumer Duty, Vulnerable Customers expectations etc.
- Develop communication and soft skills in customer-facing staff
- Help teams to identify and support vulnerable customers
- Deliver training effectively with minimal downtime, including comprehensive and tailored compliance learning
- Strengthen operational resilience strategy
Our experts know what it takes to build and maintain a reliable, compliant, and empathetic customer service team that will support better outcomes for customers.
Let us help you build industry-leading customer service teams.