News

News

Acquisition announcement: Davies deepens its claims expertise through the acquisition of Thornton Group in Ireland
Acquisition announcement: Davies deepens its claims expertise through the acquisition of Thornton Group in Ireland 1024 342 Davies Group

Davies today announces the acquisition of Thornton Group (“Thornton”). Based in Dublin, Thornton is a leading multi-line claims adjusting and third party administration (“TPA”) business specialising in property, casualty, energy, marine & engineering and jewellery claims. Operating from three locations…

Davies launches new consulting business in Bermuda to support clients with compliance and regulatory solutions
Davies launches new consulting business in Bermuda to support clients with compliance and regulatory solutions 150 150 Davies Group

Davies today announced the launch of a new compliance & regulatory consulting business in Bermuda. Davies Consulting (Bermuda) will specialise in providing insurance operations and consultancy solutions for insurance intermediaries and (re)insurers with operations in Bermuda, the UK and globally.…

Acquisition announcement: Davies announces second US claims deal as it pushes North American expansion plans
Acquisition announcement: Davies announces second US claims deal as it pushes North American expansion plans 1024 342 Davies Group

Davies today announces the acquisition of Alternative Service Concepts, LLC (“ASC”), the workers’ compensation and property and casualty third party administrator (“TPA”), headquartered in Nashville, Tennessee. Operating nationally across the US, ASC provides specialist end-to-end claims solutions to US &…

CEO speaks as Davies Group revs up for overseas expansion
CEO speaks as Davies Group revs up for overseas expansion 1024 343 Davies Group

//This article was written by Paul Lucas and first published in Insurance Business. The American dream is defined as “the ideal by which equality of opportunity is available… allowing the highest aspirations and goals to be achieved.” Now one UK-based…

Insurance, with no questions asked
Insurance, with no questions asked 1024 342 Davies Group

//This article was first published by Insurance Times With one-third of customers giving up on lengthy question sets, will insurtech powered zero-questions-asked insurance quotes revolutionise the process? One main differentiator of insurtech managing general agents and insurers such as Trõv,…

National Customer service week – Day 5
National Customer service week – Day 5 1024 343 Davies Group

Building brand reputation and trust by delivering on promises Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the…

National Customer service week – Day 4
National Customer service week – Day 4 1024 343 Davies Group

Leadership: Championing customer service in the boardroom Each year Jeff Bezos writes a letter to Amazon’s customers, employees and shareholders. Part ‘thank you’ letter, part encouragement to shareholders it’s mainly a new chapter to the Jeff Bezos guide to running…

National Customer service week – Day 3
National Customer service week – Day 3 1024 343 Davies Group

Recognition: Celebrate your customer service heroes The renowned psychologist Abraham Mazlow’s placed ‘Self-esteem’ (the concern with getting recognition, status, importance, and respect from others) above the needs for social belonging and safety, giving credence to Dale Carnegie’s view that: “People work…

MGAs feeling the squeeze as capacity constricts
MGAs feeling the squeeze as capacity constricts 1024 342 Davies Group

//This article was first published by Insurance Times  MGAs have been told they will need to deliver the unexpected if they are to access underwriting capacity as the market hardens. The effects of the decision by Lloyd’s to target poorly…

National Customer service week – Day 2
National Customer service week – Day 2 768 258 Davies Group

Capability & Skills: Identifying and nurturing customer service skills in your organisation The landscape of customer feedback has changed dramatically over the last five years. New technologies have revolutionised the way we gather customer comment, making the process more immediate…

National Customer service week – Day 1
National Customer service week – Day 1 1024 343 Davies Group

Insight: Knowing your customer and how to deliver to them. National Customer Service Week is a five-day celebration of customer service, running from 7-11 October 2019. Promoted by the Institute of Customer Service it will focus on a different theme each…

Davies wins award for best use of technology for customer experience
Davies wins award for best use of technology for customer experience 1024 343 Davies Group

Davies is delighted to announce it won the `best use of technology for customer experience – claims` award at Insurance Times Tech and Innovation Awards on Thursday 26 September. The winning technology is a live video tool that enables video…

Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures
Veriphy echoes Council of Europe calls for robust Anti Money Laundering (AML) measures 1024 343 Davies Group

Veriphy, the leading compliance solutions supplier, is echoing calls published by MONEYVAL for all European states to implement and maintain appropriate measures to combat “dirty money”. MONEYVAL, the Council of Europe’s anti-money laundering and counter-terrorist financing body, has stressed in its…

Veriphy offers a helping hand to confused first time buyers
Veriphy offers a helping hand to confused first time buyers 1024 343 Davies Group

Veriphy, a Davies Company has responded to recent research by Santander which uncovered striking misconceptions and a general lack of knowledge among first-time buyers about the property buying process and its technical terms. The online AML solutions provider is issuing…

Acquisition announcement: Davies makes new strategic acquisition amid rebrand and simplification of its wider consulting operations
Acquisition announcement: Davies makes new strategic acquisition amid rebrand and simplification of its wider consulting operations 1024 343 Davies Group

Davies today announces the acquisition of FWD Training and Consultancy Limited (“FWD”).  FWD is a leading provider of professional and apprenticeship training in the Insurance and Financial Services sectors in the UK. Based in Kent, FWD delivers professional learning and…

Rough times and fines ahead for AML failures
Rough times and fines ahead for AML failures 1024 341 Davies Group

The stark warning for Estate Agents from leading AML provider Veriphy comes on the back of news that HMRC has its sights set on Purplebricks for possible AML failings. George Stark of Veriphy, a Davies company said “With HMRC audits…

Acquisition announcement: Davies announces first major US claims deal as it steps-up its North American investment plans
Acquisition announcement: Davies announces first major US claims deal as it steps-up its North American investment plans 1024 342 Davies Group

Davies today announces the acquisition of Frontier Adjusters, Inc, the multi-line independent claims adjusting provider, headquartered in Independence, Ohio. Founded in 1957, Frontier provides its clients with national field claims adjusting services across all 50 US states and parts of…

Davies shortlisted for Excellence in Technology at Insurance Times Awards
Davies shortlisted for Excellence in Technology at Insurance Times Awards 768 256 Davies Group

Davies Connect, the iOS wallet card application has been shortlisted for Excellence in Technology – Claims at the prestigious Insurance Times Awards 2019. Davies Connect is an iOS wallet card application that outlines to policyholders exactly where their claim is…

London reinsurers moving data on to new platforms face tough decisions
London reinsurers moving data on to new platforms face tough decisions 768 256 Davies Group

//This article was first published by Insurance Day The pressure to replace technology systems will increase as the importance of outwards reinsurance programmes grow alongside the risk of a risk-based regulatory regime.  These could truly be described as interesting times…

Rethinking the legacy of run-off
Rethinking the legacy of run-off 768 256 Davies Group

//This article was first published by Insurance Day The run-off and legacy market is growing and the potential for further significant growth from the US in particular is significant. Looking to the London market the Lloyd’s decile 10 project has…

Acquisition announcement: Davies adds to its specialist motor claims capability with acquisition of GBB Holdings
Acquisition announcement: Davies adds to its specialist motor claims capability with acquisition of GBB Holdings 1024 341 Davies Group

Davies today announces the acquisition of GBB Holdings incorporating specialist forensic investigations business, GBB, and motor engineering solutions provider, Banwells. Based in Burnley, the business specialises in collision investigation, failure analysis and vehicle assessments, and boasts a 70-strong team of…

Capacity crunch fuelling MGA struggles
Capacity crunch fuelling MGA struggles 1024 341 Davies Group

//This article was written by Mark Richardson and first published in Insurance Times Lloyd’s bad business clampdown has had a knock-on effect for some MGAs When the plug was pulled on Aspen’s MGA by its new owners, it sent shockwaves through…

Davies assists with McGill & Partners launch
Davies assists with McGill & Partners launch 768 256 Davies Group

Davies Group is pleased to have supported McGill & Partners with their successful regulatory authorisation. McGill & Partners is an exciting new venture of scale that will operate on a global basis. The focus will be on serving speciality clients…

7 crucial steps to getting the most from your employee feedback
7 crucial steps to getting the most from your employee feedback 768 256 Davies Group

//This was first published by Servicetick, a Davies company. In previous articles, we have looked at why you need to and how to build an engaged and committed workforce. One of the key aspects of the engaged workforce is the opportunity…

Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2)
Six steps to building an engaged workforce and reaping the benefits of engaged employees (part 2) 1024 341 Davies Group

//This was first published by Servicetick, a Davies company. Employee engagement is a crucial ingredient of great customer service and business success. In our last blog we considered three of the six actions highlighted by the Institute of Customer Service…