We provide an independent & impartial building validation service. Working closely with our insurer clients’ own contractor networks, our building validation & fulfilment solution offers a personalised service for your customers.

Our subsidence services uniquely blends independence, transparency, skilled subsidence professionals and cutting edge technology to deliver the optimum solution for our insurer clients, brokers, and their customers.

Our building validation surveying team has the specialist skills and knowledge to correctly assess the scope, quality and costs of repairs.

We also help your contractor networks identify and implement improvements to their process and service delivery – helping you obtain the best value from your chosen contractor network.

We arbitrate issues involving policy liability, adequacy of repair scope and quality of repairs.

The combination of our technical skills, independent status and bespoke resolution process enables us to resolve disputes quickly, enhancing customer satisfaction and minimising complaints.

Our tailored service will help control those often heavily inflated third-party property claims costs. By involving us at FNOL, we can negotiate directly with claimants before inflated estimates arise.

Our web-based claims management system, Metrix is designed specifically for the needs of the insurance inspection, repair and reinstatement market. The software ensures claims are managed smoothly every step of the way, with real time, in-depth, at-a-glance information (and action triggers) at your fingertips.