ServiceTick, the leading provider of enterprise-level, multi-channel customer feedback solutions for some of the UK’s most customer-centric brands, is celebrating after having been named the 2020 global partner of the year in the UK by customer review platform, Trustpilot.

Capturing customer feedback at the actual point of experience and providing real time reporting, insight and action, this award recognises ServiceTick’s dedication to creating top technology that enables clients to increase trust and grow their businesses on Trustpilot’s platform.

Davies Strategic Accounts Director, Simon Harvey commented: “I’m delighted that our continued commitment to helping companies generate powerful insights from their interactions with customers has granted us this award win. 2020 has been a particularly tough year for people and communities across the country and we’re very proud to be working alongside some great businesses to develop tech platforms that increases trust and enhances customer experiences.”

Through IVR, email, SMS, web, webchat, beacon technology or embedded in existing digital app-based platforms, ServiceTick generates insights. The feedback generated is used to drive business benefits, including; agent management performance, brand management, customer retention, closing the feedback loop, process improvement and treating customers fairly.