Davies plans for accelerated growth & investment in digital CX & automation as it rebrands Ember to Davies Consulting

1st February 2021

LONDON, UK – 1 February 2021 – Davies, the leading specialist professional services and technology business, today announces that Ember Group has rebranded to Davies Consulting as part of its final integration step following Davies’ acquisition of Ember in 2018.

Operating as Davies Consulting, the team will continue to deliver specialist customer experience (CX), Operational Consulting and Digital Transformation expertise to bring sought after outcomes for its clients operating across a range of highly regulated and international markets.

Since the acquisition of Ember, Davies has increased its annual investments in innovation and digital transformation more than four-fold. Including in digital CX, analytics and automation capabilities that combine contact-centre expertise with cutting-edge CX technology and innovation capabilities. The rebrand brings Davies’ consulting division closer to Davies’ internal technology and automation specialists, supporting the firm’s continued ambitious plans to accelerate growth and expand its service offering.

Globally, Davies has more than 4,000 colleagues, with operating centres across the UK, Ireland, Bermuda, the US and Canada.  The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.

Mark Grocott, CEO – Consulting & Technology commented: “Our specialists in Ember have a great track record and incredible reputation for delivering significant value for our clients through deep domain expertise in customer experience, analytics, consulting & digital transformation. By rebranding to Davies we can become even more valuable to our clients, providing deeper solutions and staying relevant to their evolving needs in service design and delivery.”

David Leedham, Managing Director of Consulting added: “Rebranding to Davies has been a key element of our growth strategy and allows us to accelerate our ambitious plans to expand the breadth and depth of our services. I look forward to the next stage in our evolution as Davies Consulting where, with fresh investment and backing we will continue to increase the value we can bring to our clients.”

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