Davies launches integrated technology solutions division to deliver customer service transformation for insurers

6th December 2021

LONDON, UK – 6 December 2021 – Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, has today launched a new technology division – bringing together its technology capabilities to help insurers deliver improved customer experience through automation and digital transformation.

The new proposition from Davies will meet the rapidly growing demand from insurers for digital, multi-platform customer service solutions which can meet consumers’ rising expectations for simplicity, convenience and flexibility.

Davies’ technology division brings together over 150 professionals, leveraging the firm’s decades of experience and best-in-class expertise in helping clients transform customer interactions through digital transformation, CX technology, AI and intelligent automation.

Clients will be able to access tailored technology solutions which can help them solve customer touchpoint challenges. They will have access to verification checks at the click of a button to ensure regulatory compliance, as well as access to Davies’ comprehensive suite of claims management technology.

The division’s range of customer & employee experience technology includes automated surveys, feedback forms, mood trackers and a social media listening tool. The firm’s new division will also offer tailored operational and consulting services to digital and technology transformation projects.

Mark Grocott, CEO of Consulting & Technology, commented: “Customer experience in the insurance sector is transforming rapidly, as firms strive to meet the growing expectations of consumers who have become accustomed to the convenient, digitally enabled solutions which are now widely offered in sectors such as online retail.”

“In an increasingly competitive marketplace where recent regulatory changes have made service experience all the more pivotal to retention, unlocking the potential of digital technology has become all the more vital. Our technology solutions will provide a single, strategic service to help firms raise the bar by transforming every stage of the customer journey, with greater efficiency.”

In March 2021 Davies announced that BC Partners had signed a definitive deal to take a majority stake in the business, to support Davies next phase of international expansion and continued digital transformation. The BC deal closed early in August, following receipt of regulatory approvals.

Globally Davies’ 5,000 colleagues operate across Bermuda, Canada, Ireland, the UK and US. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.

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